What the guides are for
The guides are meant to help callers notice useful details before picking up the phone. They are not a substitute for a property-specific conversation.
Best starting points
Use the Richmond pest-control guide for a broad overview, the apartment guide for shared-wall buildings, and the service pages when the pest type is already clear.
When to stop reading and call
Droppings, bites, termite signs, roaches in food areas, rodents in storage, and repeated indoor activity are good reasons to call instead of reading another page.